The impact of special days in call arrivals forecasting: A neural network approach to modelling special days
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چکیده
منابع مشابه
The impact of special days in call arrivals forecasting: A neural network approach to modelling special days
A key challenge for call centres remains the forecasting of high frequency call arrivals collected in hourly or shorter time buckets. In addition to the complex intraday, intraweek and intrayear seasonal cycles, call arrival data typically contain a large number of anomalous days, driven by the occurrence of holidays, special events, promotional activities and system failures. This study evalua...
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ژورنال
عنوان ژورنال: European Journal of Operational Research
سال: 2018
ISSN: 0377-2217
DOI: 10.1016/j.ejor.2016.07.015